Frequently Asked Questions

General Information, Reservations, & Cancellation Policy

  • Chevron down How do I book a climbing trip?
  • To book a trip simply give us a call or book online with our Online Booking. If you’d like to call us, we can readily make your reservation at that time, and help you decide what location will work best for your trip. Our Online Booking is simple, user friendly, and aimed towards getting you climbing.

    We look forward to hearing from you and getting you climbing.

  • Chevron down Where can I get a permit for Garden of the Gods and how much do they cost?
  • Right here, and they’re free!

  • Chevron down I made a reservation but did not receive a confirmation?
  • After making your trip reservation online or through our office, you will receive an email with all of the information you will need prior to your trip, as well as your guides email address. As your trip approaches, your guide will contact you by phone no less than 24 hours prior to your trip to verify trip details, establish meeting location, and talk about what you can expect on your upcoming trip.

    If you did not receive a confirmation email, and/or have not heard from your guide, please give us a call. Our phone number can be found on the “Contact” page here.

  • Chevron down Where and when should I meet my guide?
  • Your climbing destination and starting time is determined when you book your trip through our office. Your guide calls you prior to your trip to establish your meeting location and confirm your meeting time.

    You should plan on arriving to your meeting location five minutes prior to the start of your trip unless your guide instructs you to meet earlier.

    Your guide gives you more detailed directions to your exact meeting location when you talk on the phone.

  • Chevron down Can I request a specific guide?
  • Yes. If you would like to climb with a specific guide please let us know when booking your trip. We will do our best to match you with the guide of your choice. Some guides are only available in certain locations. Check out all our guides here.

  • Chevron down How much climbing experience do I need to take a trip?
  • There is no climbing experience needed at all. Front Range Climbing Company trips are great for every climber, from the first-timer to the very experienced. Our guides tailor each trip to the needs of the climber and/or group. Let Front Range Climbing Company provide you the with the experience.

  • Chevron down Is there an age limit for climbing?
  • Not at all. Climbing is an activity that can be enjoyed by all ages. Front Range Climbing Company has the ability to take young climbers and old climbers alike out on the rock. When making your trip reservation, talk to us about the ages of your climbers and we can find the trip best suited for you and your climbers.

  • Chevron down What if it rains or the weather is bad?
  • We reserve the right to cancel for any reason, including rain and hazardous weather conditions. If rain or severe weather is forecasted for your day we will notify you the day before to cancel and reschedule if possible. There is no penalty to you if a cancellation is made due to rain or hazardous weather. You are welcome to a full refund or to reschedule if possible.

  • Chevron down What if something comes up last-minute and I need to cancel? Do I get a refund?
  • If you need to cancel please do so three days or more before your trip is scheduled. No refunds or credits will be given for reservation cancellations within three days of your trip date. Please mark this date on your calendar.

  • Chevron down My friend or family member wants to climb but I only want to watch. Is this okay?
  • If you are only along for viewing purposes and do not wish to participate, that is not a problem. If you are planning on having people who wish to “just watch,” please be sure to inform your guide of this before the trip. Climbing guides are responsible for managing the climbing site and everyone that is there, no matter if you are climbing or watching. For this reason, it is important for the guide to know how many people to expect on the trip. It is possible that the guide may ask those “just watching” to complete the Assumption of Risk form prior to setting out on the trip.

  • Chevron down Are companies required to have permits & insurance?
  • Permits are required on almost all properties in order to provide guided trips and classes. Having a proper insurance policy is required to obtain most commercial guiding permits. A policy for climbing should be no less than two million dollars. Whichever company you choose for your climbing adventure, feel free to ask about their insurance policy and its limits.

  • Chevron down Can/should I tip my guide?
  • Gratuities are always appreciated, but never required. If you are unsure what to tip, think about what you would tip a waiter. 15-20% of the total trip cost is a good place to start.

  • Chevron down I had photos taken on my trip. Where can I view them?
  • You can review the memories from your trip at http://frontrangeclimbing.instaproofs.com/store/.

    There you will be able to view the photos taken during your trip, as well as have the option to purchase some or all of the photos in the form of prints and/or digital copies.

Rock Climbing

  • Chevron down What rock climbing equipment do you provide?
  • Front Range Climbing Company provides you with all of the technical climbing gear you need for your trip such as a harness, helmet, and shoes. Other technical gear required for the trip will also be provided by Front Range Climbing Company.

    If you have your own harness, helmet, and/or shoes, and would like to use them, please let your guide know prior to the trip. Your guide inspects your gear at the start of the trip to determine if they would rather you use company provided equipment for the trip.

  • Chevron down What do I need to bring?
  • Though Front Range Climbing Company provides all the technical climbing gear you need, there is some personal gear you may want to bring to make the most of your trip. Please download the “Gear List – Rock” document for your trip for a gear list.

    If you have your own harness, helmet, and/or shoes, and would like to use them, please let your guide know prior to the trip. Your guide inspects your gear at the start of the trip to determine if they would rather you use company provided equipment for the trip.

  • Chevron down How much of the day is spent climbing?
  • One of the goals for every trip is to get you climbing as soon as possible, meaning most of the day takes place at the climbing site. To start the trip, you meet your guide, get outfitted with gear, then head to the climbing site. Actual climbing time comes down to the size of the group and your willingness to participate.

    You can maximize your climbing time by completing the Assumption of Risk form for each climber beforehand, and bringing them with you for your guide.

  • Chevron down I do not like heights. What if I get scared while climbing?
  • This is very common. Your guide is more than happy to help you relax and keep going, or lower you if you have reached your limit. Just stop, breathe, relax, and enjoy the scenery around you. Take your time and you’ll feel better.

  • Chevron down I tried climbing and LOVED it!!! Where do I go from here?
  • If you’ve tried climbing and want to delve further into the sport, THAT’S AWESOME!!!

    There are many resources available to you that will help you along the way. There are many websites out there that give you great information and videos on techniques and gear. The Climbing.About.com page is a great internet resource. Books are another way to learn about climbing. One book FRCC recommends for climbing is the Knack Rock Climbing: A Beginners Guide by Stewart Green. Another great reference is the book Mountaineering: Freedom of the Hills by The Mountaineers.

    Even with all of the electronic and print resources available, nothing replaces the first-hand experience of learning from another experienced climber. Take one of our classes and let Front Range Climbing Company teach you and a friend what you need to know in order to safely set forth on your own climbing adventures.

Ice Climbing

  • Chevron down What ice climbing equipment do you provide?
  • Front Range Climbing Company will provide you with all of the technical climbing gear you will need for your trip such as a harness, helmet, tools, crampons and boots. Other technical gear required for the trip will also be provided by Front Range Climbing Company.

    If you have your own harness, helmet, tools, crampons and/or boots, and would like to use them, please let your guide know prior to the trip. Your guide will inspect your gear at the start of the trip to determine if they would rather you use company provided equipment for the trip.

  • Chevron down What do I need to bring?
  • Though Front Range Climbing Company provides all the technical climbing gear you need, there is some personal gear you may want to bring to make the most of your trip. Please download the “Gear List – Ice” document for your trip for a gear list.

    If you have your own harness, helmet, tools, crampons and/or boots, and would like to use them, please let your guide know prior to the trip. Your guide inspects your gear at the start of the trip to determine if they would rather you use company provided equipment for the trip.

  • Chevron down How much of the day is spent climbing?
  • One of the goals for every trip is to get you climbing as soon as possible, meaning most of the day takes place at the climbing site. To start the trip you will meet your guide, get outfitted with gear, then head to the climbing site. Actual climbing time comes down to the size of the group and your willingness to participate.

    You can maximize your climbing time by completing the Assumption of Risk form for each climber beforehand, and bringing them with you for your guide.

  • Chevron down I do not like heights. What if I get scared while climbing?
  • This is very common. Your guide is more than happy to help you relax and keep going, or lower you if you have reached your limit. Just stop, breathe, relax, and enjoy the scenery around you. Take your time and you’ll feel better.

  • Chevron down I tried climbing and LOVED it!!! Where do I go from here?
  • If you’ve tried climbing and want to delve further into the sport, THAT’S AWESOME!!!

    There are many resources available to you that will help you along the way. There are many websites out there that give you great information and videos on techniques and gear. The Climbing.About.com page is a great internet resource. Books are another way to learn about climbing. One book FRCC recommends for climbing is the Knack Rock Climbing: A Beginners Guide by Stewart Green. Another great reference is the book Mountaineering: Freedom of the Hills by The Mountaineers.

    Even with all of the electronic and print resources available, nothing replaces the first-hand experience of learning from another experienced climber. Take one of our classes and let Front Range Climbing Company teach you and a friend what you need to know in order to safely set forth on your own climbing adventures.